Website Care and Support
Reliable website care from a technical team.
Keep your website current, monitored and working properly with ongoing maintenance and reliable technical support.
What's included
Comprehensive technical maintenance.
- Software and plugin updates
- Backups
- Uptime monitoring
- Security checks
- Bug fixes
- Text and image changes
- New pages and sections (higher plans)
- Form testing
- Performance checks
- Mobile compatibility
- Technical troubleshooting
Platforms
Supported platforms.
We support WordPress, Webflow, Squarespace, Wix, Shopify, and custom-built sites.
What counts as a small website change?
A small website change is a content, image or layout update that usually takes no more than 30 minutes and does not require new custom functionality. Larger or specialised work is scoped separately against your monthly website-support allowance.
Additional and project work
Your monthly plan covers the website care and support deliverables listed in the selected package. Larger projects are scoped separately, including:
- Major redesigns
- Complete website builds
- Custom software solutions
- Large content migrations
Process
How updates happen.
Submit
Send a support request through our shared channel.
Review
We assess the scope, timeline, and impact of the change.
Deliver
Changes are safely made, tested, and confirmed with you.
Your website, maintained and up to date.
Common Questions
Frequently asked questions
Monthly website support can include updates, backups, monitoring, content changes, form checks, troubleshooting and other agreed maintenance work based on your plan.
A small website change is a content, image or layout update that usually takes no more than 30 minutes and does not require new custom functionality. Larger or specialised work is scoped separately.
Yes. We support WordPress, Webflow, Squarespace, and custom sites.
Routine requests receive a response within two business days. Time-sensitive issues receive a response within one business day. Critical website outages are acknowledged within four business hours during standard business hours. Emergency and 24/7 support require a separate support agreement.
We request only the access needed to deliver agreed work. Credentials are managed securely, with two-factor authentication where available, and access is reviewed as part of offboarding.